Shipping policy

Shipping Policy

1. Processing Time:
All orders are processed within 3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there will be a significant delay in shipping your order.

2. Shipping Rates:
Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. We offer the following shipping options:

Standard Shipping: 7-14 business days within the continental U.S.
Expedited Shipping: 3-5 business days within the continental U.S.

3. Delivery Times:
Delivery times may vary based on your location and the shipping method chosen. Generally, you can expect delivery within 7-14 business days for standard shipping and 3-5 business days for expedited shipping.

4. International Shipping:
We currently do not offer international shipping at this time.

5. Order Tracking:
Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

6. Lost or Damaged Items:
If your order is lost or damaged during transit, please contact us at store@homelessgardenproject.org within 3 days of the expected delivery date. We will work with you to resolve the issue.

7. Returns and Exchanges:
For information on our return and exchange policy, please refer to our [Returns Policy page/link].

8. Contact Us:
If you have any questions or concerns about shipping, please feel free to reach out to us at [contact email/phone number].